کتاب ITSM: QuickStart Guide - The Simplified Beginner’s Guide to IT Service Management

تاریخچه قیمت

توضیحات

In-depth Summary and Analyses of core ITIL Life Cycle Phases and Sub-Components Case Studies in ITSM Application Getting Employees to “buy in” to ITSM by Implementing from the Bottom Up Creating and Leveraging “Service Catalogues” to Clarify and Regiment IT Costs The Capability Maturity Model and its Five Evolutionary Stages

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